Liquid Vitality Privacy Policy

Liquid Vitality is committed to protecting the privacy of your personal information and health data. This privacy policy outlines how we collect, use, store, and disclose your information. Additionally, it explains our use of Halaxy for booking, scheduling, client management, and clinical notes documentation and storage.

This policy applies to all personal information and health data collected, stored, used, and disclosed by Liquid Vitality. It covers our practices regarding information we collect from clients, visitors to our website, and through any other means of communication.

Collection of Personal Information: Liquid Vitality collects personal information that is reasonably necessary for our operations and the provision of our services. This includes:

·       Name: For identification and communication purposes.

·       Contact details (phone number, email address): To communicate with clients regarding appointments, treatments, and administrative matters.

·       Date of birth: For identification, age verification, and to ensure appropriate treatment.

·       Payment information: To process payments for services rendered.

·       Employment details: To understand any occupational health considerations that may impact treatment.

Collection of Health Data: Liquid Vitality collects health data to provide and improve our services. This includes, but is not limited to:

·       Medical history: To assess any pre-existing conditions that could affect treatment.

·       Current health conditions: To tailor services to the client's health needs.

·       Medications: To avoid contraindications and ensure safe treatment.

·       Allergies: To prevent allergic reactions during treatment.

·       Treatment plans: To document and track the therapeutic regimen prescribed to clients.

·       Clinical notes and documentation: To maintain detailed records of client interactions and treatment progress.

 Use of Personal Information and Health Data: We use your personal information and health data to:

·       Provide and manage our services: To deliver effective and personalized health services.

·       Communicate with you about your appointments and treatments: To keep you informed about scheduling and any necessary follow-ups.

·       Process payments: To facilitate the payment for services rendered, including billing and invoicing.

·       Improve our services and customer experience: To enhance the quality of care and client satisfaction through feedback and data analysis.

·       Comply with legal and regulatory requirements: To adhere to health regulations, professional standards, and legal obligations.

·       Document and manage clinical notes and health data: To ensure accurate and up-to-date medical records are maintained.

Use of Halaxy Liquid Vitality utilizes Halaxy, an encrypted website, for:

·       Client management and database: To efficiently organize and access client information.

·       Documentation and storage of clinical notes: To securely store detailed records of clinical interactions and treatment plans.

Provision to Relevant Doctors: Health information may be provided to the relevant doctor used for scripting purposes, ensuring accurate and safe delivery of services. This is done in accordance with legislation to ensure compliance and patient safety.

Scripting Requirements: As per the Australian Health Practitioner Regulation Agency (AHPRA) and the Therapeutic Goods Administration (TGA) requirements, scripting is required for all infusions to ensure the safe and effective administration of therapeutic substances. This means that a registered medical practitioner must prescribe all infusion treatments.

Storage and Security: Liquid Vitality and Halaxy take appropriate technical and organizational measures to protect your personal information and health data. This includes:

·       Encryption of data in transit and at rest: To safeguard information during transmission and storage.

·       Access controls to limit who can view and modify data: To ensure that only authorized personnel have access to sensitive information.

·       Regular security audits and updates: To maintain the integrity and security of our systems and data.

Disclosure of Information: Liquid Vitality may disclose your personal information and health data to:

·       Healthcare providers for the purpose of providing services: To ensure coordinated and comprehensive care.

·       Third-party service providers for administrative and technical support: To assist with tasks such as payment processing and IT support.

·       Regulatory authorities as required by law: To comply with legal and regulatory obligations.

·       Other parties with your consent or as required by law: To share information only when necessary and with appropriate consent.

Access and Correction: You have the right to access and correct your personal information and health data held by Liquid Vitality. If you wish to access or correct your information, please contact us. We will respond to your request in a timely manner and take appropriate action to update or correct your records.

Complaints: If you have any concerns about how your personal information or health data is being handled, please contact us at rachael@liquidvitality.com.au. We take all complaints seriously and will investigate your concerns promptly. We aim to resolve any issues to your satisfaction.

Changes to this Policy: Liquid Vitality may update this privacy policy from time to time. We will notify you of any significant changes and provide you with an opportunity to review the updated policy. Any changes will be effective immediately upon posting to our website, unless otherwise noted.

Contact Information: For any questions or concerns about this privacy policy, please contact us at:

Email: rachael@liquidvitality.com.au

Phone: 0490504265